We happily ship all over the world!
You will receive your order via the US Postal Service. They are an affordable, timely and reliable shipping service. Orders are usually shipped within 1-3 business days though at times it make take up to 5 business days. You should receive your order anywhere from 2-7 days after placing your order depending on where in the country us live. We do our best to keep the cost of shipping to a minimum while providing timely delivery. If you have special shipping requirements please contact us directly.
Since your order will be shipped outside the U.S.A., you may be required to pay international customs and brokerage fees. Essence Alchemy is not responsible for these fees, even if you do not accept the shipment, if you have a question or concern, please check with your country's customs policies prior to ordering. It is also your responsibility to know what your country allows you to bring into your country. Allow extra time for transit and customs inspection.
Occasionally if an item is on back order, or out of stock, we will ship the items as soon as it is back in stock. The customer also has the option to order another item or receive a refund on the item/s on back order.
Pre-Approval Return Policy
Please call or e-mail for prior approval before returning any items. No returns accepted without prior approval. Shipping is not refundable and customer pays for return shipping once return is approved. Refunds will be made only after we have received the unopened product.
There is a 5% fee on all refunds. We only accept returns of unopened Stock bottles. There are no refunds on Personal Dosage bottles. A new shipping charge will be added to customers paying with store credit. No refunds, credits or exchanges after thirty days.
We reuse boxes and packing materials that come into our office as often as possible. Reusing materials is the best way to keep our "footprint" light on the planet. We use new materials made of recycled material as often as possible.
Changes to this Shipping and Return Policy
Essence Alchemy reserves the right to modify or amend this Shipping and Return Policy policy at any time and for any reason.
Canceled Order/Return Fee Update
As of March 1st 2020 Shopify the host and payment processor charges merchants a 2.9% and $0.30 transaction fee for ALL canceled orders and returns. Any canceled order and/or returns will reflect this fee.
If you have additional questions about our Policies, please contact us at flowerremedy @ gmail dot com.